How many liters is the DUO?
20 Liters
Last updated: June 24, 2019 08:31
What size of laptop can fit in the DUO?
Most 15in. laptops will fit in the DUO.
Last updated: June 24, 2019 08:47
Can the PRVKE camera cubes fit inside the DUO?
No, the camera cubes are not compatible with the DUO.
Last updated: June 24, 2019 08:47
What materials are used for the DUO?
The body fabric is an 840 D Jr. Ballistic Nylon with 5 pm coating. The bottom cap 1680D Ballistic Nylon with army coating. The interior is 420D Ripstop Polyester with Matt PU coating.
Last updated: June 24, 2019 08:47
Is the DUO waterproof?
The DUO is not fully waterproof but it is highly weather resistant.
Last updated: June 24, 2019 08:47
Will the rainfly fit on the DUO?
Yes, the WANDRD rainfly will fit on the DUO.
Last updated: June 24, 2019 09:17
What are the external dimensions of the DUO?
19” H x 11.5” W x 6.5 D (49.5cm H x 29cm W x 16.5cm D)
Last updated: June 24, 2019 09:17
When will the DUO be completed and shipped?
We are anticipating that the DUO will be shipped and to you before this Holiday Season 2019.
Last updated: June 24, 2019 09:17
What size of water bottle will fit in the sleeve?
Up to a 32oz water bottle.
Last updated: June 24, 2019 09:17
What is the weight of the DUO?
The DUO weighs 2.6lbs (1.2kg)
Last updated: June 24, 2019 09:17
What is the largest lens that you can fit in the POP Cube w/ a camera body attached?
The largest setup that will fit in the POP Cube is a body with a 70-200mm lens.
Last updated: June 24, 2019 09:17
What is the largest lens that you can fit in the padded expansion packets?
For full lens protection, 6in is the longest a lens can be, but you can store all the way up to a 70-200mm lens with it extending beyond the top of the pocket.
Last updated: June 24, 2019 09:17
Can you fit a camera w/ battery grip attached in the POP Cube?
Cameras with the battery grip attached will not fit.
Last updated: June 24, 2019 09:17
Is the DUO compatible with the Waist Straps and Accessory Straps?
Yes, both the Waist Straps and Accessory Straps offered by WANDRD are compatible with the DUO.
Last updated: June 24, 2019 09:17
Will the DUO fit under and airline seat?
Yes, it will fit under most airline seats.
Last updated: June 24, 2019 09:17
Is the DUO carry-on approved?
Yes, the DUO is carry-on approved.
Last updated: June 24, 2019 09:17
How long are the backpack straps?
The padded area of the straps is 18.25” and max length of the straps is 33”.
Last updated: June 24, 2019 09:17
What brand of zippers are used on the DUO?
YKK zippers
Last updated: June 24, 2019 09:17
How many accessory strap attachment points are there?
There are 8 total anchor points making it possible to use up to 4 accessory straps at one time.
Last updated: June 24, 2019 09:17
Is there a luggage pass through on the bag?
No.
Last updated: June 24, 2019 09:17
What size is the tablet/document sleeve?
9.5” W x 12.5” H
Last updated: June 24, 2019 09:17
How many dividers does the pop cube come with?
1 divider that is moldable.
Last updated: June 24, 2019 09:17
Will there be more colors than black?
Only black at this time.
Last updated: June 24, 2019 09:17
Are all the zippers weather sealed?
They are PU coated weather resistant zippers.
Last updated: June 24, 2019 09:17
Does the DUO have TSA approved zipper locks?
No zipper locks.
Last updated: June 24, 2019 09:17
How big is the large internal mesh pocket?
10” x 10” and fits a WANDRD Pouch perfectly.
Last updated: June 24, 2019 09:17
What is the dimensions of the POP Camera Cube?
6” H x 10” W x 5.5” D. The cube is made of foam so it does have a little room for expansion in each direction.
Last updated: June 24, 2019 09:23
Is the DUO vegan?
YES, no animal products were used in any of the materials or processes while making the DUO.
Last updated: June 26, 2019 08:24
Will a Mavic Pro fit in the POP Cube?
Yes, a Mavic Pro will fit in the POP Cube.
Last updated: June 24, 2019 09:31
Does the DUO have the same warranty as your other bags?
Yes, the DUO is protected by our Wander More, Worry Less Lifetime Guarantee.
Last updated: June 24, 2019 09:31
Where is the DUO manufactured?
Vietnam
Last updated: June 24, 2019 09:31
What are the conditions of the WANDRD factories?
We have thoroughly vetted our factory partners and only work with the best. Our factory has a minimum employee age of 18. They are a certified member of FWF fairwear.org. They are the first factory in the area to implement a 5 day work week instead of 6 or 7, so all employee can enjoy a relaxing weekend. They offer children pay bonuses, giving workers with children extra income per child to help them with the added expense. They have an onsite nurse to help with any illness or on the job medical needs. Every employee is provided lunch and if they work overtime they also get dinner. They have a focus on always improving, every month they try to implement new practices to improve their social and environmental impact.
Last updated: June 24, 2019 09:31
Shipping: What do I need to know?
DOMESTIC:
If you’re in the US, we’ll be shipping your package out of our Utah warehouse using a ground service (USPS, FedEx or UPS depending on destination and shipment size).
INTERNATIONAL:
Non-US orders will ship from one of our 2 international warehouses located in the EU, and Asia. In order to save our backers costly duties and taxes, WANDRD is going to be importing all of our products into these areas prior to shipping them to you. This means that your shipments:
1. Won’t require taxes or duties in the EU (countries outside of the EU may have applicable duties/taxes, please check with your customs office for specific details)
2. Will arrive quicker and have a lower chance of getting held up in customs.
3. Will have tracking. From our EU warehouse, we use DPD and UPS and from our Hong Kong warehouse, we use DHL. Note that we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items contained in the shipment.
Last updated: June 24, 2019 09:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.